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Eva Clinic Istanbul

Privacy Policy for WhatsApp EvaBot

Last updated: October 25, 2025 Location: Istanbul, Türkiye Applies to: WhatsApp conversations with EvaBot and manual chat with our coordinators

Welcome to Eva Clinic Istanbul’s WhatsApp Assistant (EvaBot). This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us via WhatsApp and related channels. We comply with the EU/UK GDPR and applicable data-protection laws.

If you disagree with this policy, please refrain from sending personal or medical information and contact us via email instead.

1) Who We Are

Eva Clinic Istanbul is a medical tourism clinic in Istanbul providing hair transplant, dental, and aesthetic treatments. Our WhatsApp bot (EvaBot) assists with consultation, questions, and appointment coordination.

2) Data We Collect

Data you provide

Name and WhatsApp phone number
Country/Language preference
Messages you send to us (text, voice notes)
Photos, videos, medical details you voluntarily share for assessment
Preferred dates, travel and accommodation preferences (if booking)

Automatically via WhatsApp

Chat metadata (timestamps, delivery status)
Your WhatsApp profile name and photo (as provided in WhatsApp)

We do not access your device contacts, GPS, or files unless you explicitly send them to us.

3) How We Use Your Data

To answer your questions and provide personalized medical pre-assessment
To prepare treatment plans, quotations, and booking arrangements (hotel & transfers)
To coordinate with our medical team and ensure aftercare follow-up
To improve quality and safety of our patient communications

We do not sell your data or share it with unrelated third parties for advertising.

4) Legal Basis (GDPR)

Legitimate interest – replying to your inquiry and organizing your requested services
Consent – when you share photos or medical details, or when local law requires explicit consent
Contract – when you book treatment/packages with us

You may withdraw consent at any time by replying STOP on WhatsApp or emailing us.

5) Sharing Your Data

With our licensed doctors and clinical staff for medical assessment
With hotel/transport partners solely to arrange your package (if you confirm a booking)
With service providers that securely host our systems (under GDPR-compliant agreements)

6) Data Storage & Security

Your data is stored on encrypted servers with access limited to authorized personnel. We implement technical and organizational measures to prevent unauthorized access, alteration, or loss.

7) Retention

We keep WhatsApp conversations and consultation files for up to 2 years after your last interaction, unless you request earlier deletion or law requires a different period.

8) International Transfers

Because we serve international patients, your data may be processed in Türkiye and the EU/EEA. Where applicable, we rely on Standard Contractual Clauses or equivalent safeguards to protect your information.

9) Your Rights (EU/UK GDPR)

Access the data we hold about you
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”) where applicable
Restrict or object to certain processing
Data portability (receive your data in a commonly used format)
Withdraw consent at any time
Lodge a complaint with your supervisory authority

10) How to Exercise Your Rights

Message us on WhatsApp with Delete my data or email: info@evaclinicistanbul.com. We may need to verify your identity before fulfilling your request.

11) Cookies

WhatsApp chats do not use cookies. If you visit our website or booking pages, those sites may use cookies under their own policies.

12) Children

Our services are intended for adults (18+). We do not knowingly collect personal data from children.

13) Changes to this Policy

We may update this policy to reflect legal, technical, or business changes. The “Last updated” date will indicate the latest version.

Contact Us

Eva Clinic Istanbul
Yenidoğan Mah., Meydan Sk. 3/A, Zeytinburnu, Istanbul, Türkiye
Phone/WhatsApp: +90 531 965 86 38
Email: info@evaclinicistanbul.com
Website: www.evaclinicistanbul.com

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